Privacy Policy

Your name and contact details when you fill out our contact form or subscribe to our newsletter, including email, phone number, company name and project type where provided. The content of any message or enquiry you send us.

If you become a client, the billing details we need to invoice you, such as your company name, billing contact, email and invoice references.

To respond to your enquiry and discuss your project. To send our newsletter to subscribers, with an unsubscribe option in every email. To improve our website and services.

To issue invoices, record payments and manage your account.

We use Netlify to host this website and to process contact form and newsletter sign-up submissions. Netlify processes data under its own privacy terms.

We use Netlify Analytics to count visits to this website. It works from server logs, uses no cookies, and does not follow you across other websites.

We usually invoice for our services, and you can pay by bank transfer or card. Where we have agreed with you in advance that you would prefer to pay through Stripe, your payment is processed by Stripe, a third-party payment provider.

Stripe collects the payment details you enter directly and handles them under Stripe's Privacy Policy. Ark Resources never sees or stores your full card details.

The information we hold, such as your name, email, invoice reference, amount and payment confirmation, is kept in our systems, used only to manage your account, and protected with reasonable security measures. We do not sell, rent or share it with third parties, except the service providers we need to run our website and payments, and where the law requires.

Your enquiry and subscriber information is processed and stored by our hosting and form providers, which may be located outside Australia. Stripe may also process payment information outside Australia, under its own privacy policy. We never sell or rent your personal information to any third party.

This website doesn't use advertising or tracking cookies. Our analytics (Netlify Analytics) counts visits from server logs, such as the pages visited, the referring site and the type of device, without using cookies.

We keep enquiry and subscriber information for as long as needed to respond to you or maintain your subscription. You can ask us to delete your information at any time, and unsubscribe from the newsletter at any time via the link in any email.

If a breach involving your information is likely to result in serious harm, we'll notify you and the Office of the Australian Information Commissioner without undue delay, as required under Australia's Notifiable Data Breaches scheme.

This website is intended for use by adults and businesses, and is not directed at children.

Our website links to third-party sites and services. We aren't responsible for the privacy practices of sites we don't operate, and this policy doesn't cover them.

Under the Australian Privacy Principles (Privacy Act 1988), you can ask to access, correct or delete your personal information, or raise a concern about how we've handled it. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC).

We may update this policy from time to time. This policy is governed by the laws of Victoria, Australia.

Questions or requests about your information: info@arkresources.com.au